Privacy Policy

Last updated: January 8, 2026

SAMEBIKE-SHOP operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services").

SAMEBIKE-SHOP is a Shopify-powered store, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, purchase, or otherwise interact with us through the Services.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your personal information described herein.

Personal information that we collect or process

When we use the term "personal information," we mean information that can be used to identify you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered unidentifiable.

We may collect or process the following categories of personal information, depending on your interaction with the Services, your place of residence, and applicable law:

  • Contact details : name, address, billing address, delivery address, telephone number and email address.

  • Financial information : credit or debit card numbers, payment information, bank details, transaction details, payment method and confirmation.

  • Account information : username, password, security questions, preferences and settings.

  • Transaction information : products viewed, added to cart or wish list, purchased, returned, exchanged or cancelled, as well as transaction history.

  • Communications with us : information provided during communications with customer service.

  • Device information : device used, browser, network connection, IP address and other unique identifiers.

  • Usage information : interactions with the Services, including how and when they are accessed or used.

Sources of personal information

We may collect personal information from the following sources:

  • Directly with you, when you create an account, use the Services or communicate with us.

  • Automatically via the Services, including through the use of cookies and similar technologies.

  • From our service providers, when they collect or process information on our behalf.

  • With our partners or other third parties.

Use of your personal information

We may use your personal information to:

Provide, adapt and improve the Services

To fulfill our contract with you, process payments and orders, manage your account, arrange shipments, process returns and exchanges, send you account-related notifications, allow the posting of reviews, and personalize your shopping experience.

Marketing and advertising

To send you promotional communications (email, SMS or mail) and to present you with targeted advertisements based on your interactions with the Services.

Security and fraud prevention

Authenticate accounts, secure payments, detect and prevent fraudulent or illegal activities.

Communication

Responding to your requests, providing efficient customer service and maintaining our business relationship.

Legal reasons

Comply with applicable legislation, respond to legal requests, enforce our terms and policies, and protect our rights.

Disclosure of personal information

We may disclose your personal information:

  • To Shopify, service providers and third parties acting on our behalf (payment, hosting, analytics, shipping, customer service).

  • To business and marketing partners for personalized advertising, in accordance with their own privacy policies.

  • When you consent or instruct us to do so.

  • To our affiliated companies.

  • In the context of commercial transactions or to comply with legal obligations and protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes certain personal information to provide and improve the Services. This information may be transferred to and processed in countries other than your country of residence.

Shopify may be responsible for processing certain personal information. For more information, see Shopify's Consumer Privacy Policy and the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing any personal information.

Security and data retention

No security measure is foolproof. We cannot guarantee the absolute security of transmitted information.

The retention period for your information depends on its usefulness for managing your account, providing the Services, complying with legal obligations, and resolving disputes.

Your rights and your choices

Depending on where you live, you may have the following rights:

  • Right of access to your personal information

  • Right to erasure

  • Right of rectification

  • Right to data portability

  • Marketing communication preference management

You can exercise these rights through the Services or by contacting us. We may verify your identity before processing your request and respond within the timeframes stipulated by law.

Changes to the Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this site with the revised update date.

Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us.